FAQ

Top-ups are made in USDT via TRC20 or BEP20, using a personal deposit address for each user.

It is charged from the internal balance and reflected in the subscription status immediately.

Levels L1, L2 and L3 are supported, with the structure and the list of invited users available in the account.

Marathon → sprints → tasks, participants and results. Completing tasks affects the participant ranking.

Mostly consultants and partners — for action discipline, metric control and a transparent quarterly result.

Yes. A plan can be active, completed or stopped early, which keeps the cycle flexible.

The daily aggregated Daily State snapshot: profile, nutrition, workouts, supplements, lab markers and health entries.

Yes. The daily limit is 5 predictions on free access and 50 on Premium. Some heads stay unavailable when history is insufficient.

The system falls back to rule-based algorithms, so the section keeps working.

Yes. A PDF report can be generated for a result and shared with a doctor or archived.

The pharmacogenomic profile highlights potential drug sensitivity risks. It does not replace an in-person medical consultation.

Yes, erasure procedures are provided, including full GDPR erasure on request.

Six formats: body, vitals, wellbeing, habit, photo and mixed, all in a single health timeline.

Create a supplement card, then an intake plan, then log the fact: taken, skipped or postponed.

Yes. When per-portion nutrition is filled in, an intake can be reflected in the food diary.

Fill in the basic profile data and log at least a few days of activity. Without accumulated history the reports stay limited.

This is usually expected: the workout card shows gross calories while the daily balance uses net calories.

Check the field formats and the date range. If the error repeats, send a ticket with reproduction steps and a screenshot.

A digital platform for nutrition consultants, dietitians, fitness coaches and their clients that unites nutrition, activity, supplements, lab results, body measurements and communication in one profile.

Yes. The same interface supports self-guided tracking, and a consultant can be connected later with access to the accumulated history.

Goal, sex, age, height, weight and activity level are enough for the first calculation. Measurements, habits and lab results can be added gradually.

No. The platform does not diagnose and does not prescribe treatment; final decisions and responsibility remain with the consultant.

PDF files, photos, scans and manual entry are supported. The system recognises markers, flags deviations and builds dynamics over time.

Yes, NutriFit ships native apps for iOS and Android alongside the full web version, with a shared profile across platforms.

Create a product or a dish first, then add a meal entry. Nutrients are recalculated automatically.

Daily, weekly and monthly reports, plus breakdowns by meal type and most frequent products.

The workout card shows gross calories while the daily balance uses net calories — energy above rest. The difference is expected.

Yes, strength and session workouts can be entered manually. For strength work, adding intensity or RPE improves the estimate.

Email, username and phone number are supported. After signing in you can manage the profile, security and personal settings.

Enable two-factor authentication and passkeys (Face ID or Touch ID). This lowers the risk of unauthorised access and speeds up daily sign-in.

Yes. The profile shows sign-in history and active devices, and extra devices can be removed.

Yes, a ticket can be created as a guest by email. Write from the same address you used originally, otherwise the thread cannot be linked.

A ticket moves through open, in_progress, awaiting_user, resolved and closed. The awaiting_user status means support is waiting for your reply.

Yes, images can be attached to messages — the fastest way to show an error or a broken screen.